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On selected products ordered before 3pm
If the Buyer is entitled to cancel an order under the Consumer Contracts Regulations, any Goods must be returned within 14 days of the Goods being received.
Subject to Conditions 13.1 and 14.1 in the terms and conditions, where the Buyer terminates or cancels the Contract and Goods have been delivered, subject to written agreement by the Company, the Goods must be returned at the Buyer’s expense in the condition in which they were delivered i.e. all Goods must be free from defects, boxed or otherwise packaged as delivered, not have been altered or repaired, used or subject to misuse, abuse, negligence or accident.
The Buyer must warrant that the Goods being returned are in re-saleable condition. If Goods are not in re-saleable condition, the Company shall not be obliged to accept the return and the Buyer must pay for the Goods in full.
Goods that are not in stock and are ordered specifically upon the request of the Buyer from a third party cannot be returned and the Buyer shall pay for such Goods in full. No refund is available for Goods ordered on behalf of the Buyer, from third parties.
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